Terms of service

Terms of Service

Last Updated: 25 June 2026

Welcome to HANA Brand Sdn. Bhd. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

If you do not agree with any part of these Terms, please refrain from using our website.

1. About Us

This website is operated by HANA Brand Sdn. Bhd. Throughout the site, the terms “we”, “us”, and “our” refer to HANA Brand Sdn. Bhd.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon publication on this website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will not use this website for any unlawful or fraudulent purpose.

3. Products & Availability

We make every effort to display our products, colours, and descriptions as accurately as possible.

However:

  • Actual colours may vary depending on your device or screen settings.
  • Product availability is subject to stock availability.
  • We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices displayed on our website are in Malaysian Ringgit (MYR) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccuracies at any time.

5. Orders

Once an order has been placed, you will receive an order confirmation email.

Acceptance of your order is subject to:

  • Successful payment verification.
  • Product availability.
  • Verification of billing and shipping information.

We reserve the right to decline or cancel any order for any reason, including suspected fraud or pricing errors.

6. Payment

We accept payment through the payment methods available during checkout.

By completing your purchase, you confirm that you are authorised to use the selected payment method.

Orders will only be processed after payment has been successfully received.

7. Shipping

Estimated delivery times are provided as a guide only.

While we strive to deliver your order promptly, delays may occur due to courier services, weather conditions, public holidays, customs procedures, or other circumstances beyond our control.

HANA Brand Sdn. Bhd. shall not be held responsible for shipping delays caused by third-party courier providers.

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, and refunds.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photographs
  • Product designs
  • Graphics
  • Videos
  • Text
  • Branding
  • Website layout

is the property of HANA Brand Sdn. Bhd. and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, or commercially use any content without our prior written permission.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with the operation or security of the website.
  • Submit false, misleading, or fraudulent information.
  • Upload malicious software, viruses, or harmful code.

11. Limitation of Liability

To the fullest extent permitted by law, HANA Brand Sdn. Bhd. shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • The use of our website.
  • Delayed deliveries.
  • Product availability.
  • Technical interruptions.
  • Third-party services.

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

By using this website, you consent to the collection and use of your information as described in our Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, security, or privacy practices of those external websites.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

HANA Brand Sdn. Bhd.

Email: hanabrand.my@gmaill.com

WhatsApp: +60 19-235 9041

Business Hours:
Monday – Friday
10:00 AM – 7:00 PM (MYT)