FAQs
Frequently Asked Questions
Can't find what you're looking for? Contact us and we'll get back to you as soon as we can.
Orders and payment
How do I order from Hana?
You can shop our full range of tudung bawal on our website or in-store. Select your preferred design and colour, add to cart, and check out.
What payment methods do you accept?
We accept all major payment methods at checkout including online banking (FPX), credit/debit card, and e-wallets.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Once your bawal tudung order has been processed and packed, we're unable to make amendments.
Shipping
Do you ship within Malaysia?
Yes, we ship to all states across Peninsular Malaysia, Sabah, and Sarawak. If you're looking for a tudung bawal near you but prefer online shopping, we've got you covered.
Do you ship internationally?
Yes. We ship internationally. Shipping rates and estimated delivery times will be shown at checkout based on your location.
If you don't see your location during checkout, please contact us and we'll arrange international shipping for you.
How long does delivery take?
Within Malaysia, orders typically arrive within 3–7 business days. You'll receive a tracking number once your order is dispatched.
How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order weight.
Returns & exchanges
What is the return policy?
We accept returns or exchanges within 7 days of receiving your order, provided the item is unworn, unwashed, and in its original condition with tags intact. Sale items are not eligible for return.
How do I start a return or exchange?
Contact us with your order number and reason for return. We'll guide you through the process.
Who covers the return shipping cost?
Return shipping is borne by the customer unless the item received was defective or incorrect.
