Shipping policy

Shipping Policy

Last Updated: 25 June 2026

Thank you for shopping with HANA Brand Sdn. Bhd. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed during our business hours:

Monday – Friday
10:00 AM – 7:00 PM (MYT)

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional campaigns, or festive seasons, processing times may be slightly longer.

Shipping Destinations

We currently ship throughout Malaysia, including:

  • Peninsular Malaysia
  • Sabah
  • Sarawak

International shipping may be introduced in the future.

Shipping Fees

Shipping charges are calculated automatically at checkout based on your delivery location and order weight.

Any applicable promotional shipping offers, including free shipping campaigns, will be displayed on our website.

Estimated Delivery Time

Estimated delivery times after your order has been dispatched are as follows:

Destination

Estimated Delivery

Peninsular Malaysia

1–3 Business Days

Sabah

3–7 Business Days

Sarawak

3–7 Business Days

Please note that delivery times are estimates and may vary depending on courier operations and your delivery location.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking number.

You may use the tracking number to monitor your parcel through the courier’s tracking system.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to:

  • Public holidays
  • Peak shopping periods
  • Weather conditions
  • Courier operational delays
  • Customs or government inspections (where applicable)
  • Events beyond our reasonable control

HANA Brand Sdn. Bhd. is not responsible for delays caused by third-party courier services.

Incorrect Shipping Information

Please ensure your shipping address, phone number, and recipient details are accurate before completing your order.

HANA Brand Sdn. Bhd. is not responsible for parcels that cannot be delivered due to incorrect or incomplete shipping information provided by the customer.

If a parcel is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery.

Failed Deliveries

If the courier is unable to deliver your parcel after multiple delivery attempts, your order may be returned to us.

Customers will be responsible for any additional shipping charges required to resend the parcel.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be missing, please contact us within 48 hours of receiving your delivery notification.

Please provide:

  • Your order number
  • Clear photographs of the parcel and item (if damaged)
  • A brief description of the issue

We will work with the courier to investigate and assist you as quickly as possible.

Order Changes

Once an order has been confirmed, we are unable to guarantee changes to:

  • Shipping address
  • Product selection
  • Colour selection
  • Quantity ordered

If your order has not yet been packed, please contact us immediately, and we will do our best to assist.

Contact Us

For any shipping enquiries, please contact our Customer Care team:

HANA Brand Sdn. Bhd.

Email: hanabrand.my@gmail.com

WhatsApp: +60 19-235 9041

Business Hours:
Monday – Friday
10:00 AM – 7:00 PM (MYT)